Shipping policy

Shipping Policy

Last updated: September 7, 2026

All orders placed on Fresh Home Air ship directly from our manufacturer partners — Airpura (Laval, Quebec, Canada) and Austin Air (Buffalo, NY). We do not hold physical inventory, which means your order ships to you directly from the source.

Order Processing

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your order has been processed, you will receive a confirmation email with tracking details.

Shipping Destinations

We currently ship to the contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, or internationally at this time.

Estimated Delivery Times

Estimated delivery times from the day you order, including processing:

Austin Air purifiers: 3–7 business days
Airpura purifiers: 4–9 business days
Replacement filters: 5–10 business days after shipment

Delivery times are estimates and may vary based on your location, carrier availability, and order volume. Shipping times are not guaranteed.

Shipping Rates

Shipping is free on every order. There are no minimums and no surcharges. The price you see on the product page is the price you pay. Free shipping applies to every Austin Air and Airpura air purifier and every replacement filter, delivered anywhere in the contiguous United States.

Replacement filters may ship separately from air purifier orders, so your items can arrive in more than one package.

Tracking Your Order

Once your order ships, you will receive an email with tracking information. Tracking updates may take 24–72 hours to appear after shipment. Some orders may arrive in multiple packages.

Shipping Delays

Fresh Home Air is not responsible for shipping delays caused by:

Carrier disruptions
Weather conditions
Customs processing (Airpura ships from Canada)
High order volume periods

We appreciate your patience during these situations. If you have concerns about your delivery, contact us at support@freshhomeair.com.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout. Orders shipped to an incorrect address entered by the customer are not eligible for a refund. If you need to correct an address, contact us immediately after placing your order — address changes cannot be guaranteed once an order has been processed.

Lost or Missing Packages

If your order is marked as delivered but has not been received:

Check with neighbors or other household members
Contact your local carrier with your tracking number
If the issue persists, contact us within 7 days of the delivery confirmation date

We will assist where possible in locating or resolving the issue with the carrier.

Damaged Items

If your item arrives damaged, email us at support@freshhomeair.com within 7 days of delivery with clear photos of the item and its packaging. We will send a replacement and arrange collection of the original. You pay nothing, you do not need to buy a label, and you do not need to take the unit anywhere.

Contact

For shipping-related questions, contact us at support@freshhomeair.com.